Fulfillment Policy

Relay is committed to providing high-quality consulting services to our clients. Our fulfillment policy outlines the process and expectations for delivering these services.

Service Delivery

Scope of Services:
- All services provided by Relay are outlined in the Statement of Work (SOW) agreed upon by the client and Relay before the commencement of the project.
- Services include custom Salesforce applications, integrations, and web portal development.
Project Timelines:
- Project timelines are estimated based on the scope of work and are communicated to the client at the start of the project.
- We strive to adhere to the agreed-upon timelines, but unforeseen circumstances may cause delays. In such cases, clients will be notified promptly.
Client Responsibilities:
- Clients are expected to provide necessary information, feedback, and approvals promptly to avoid delays in project timelines.
- Any delays caused by the client’s failure to provide required information or approvals may result in adjustments to the project timeline.

Payment Terms

Invoices:
- Invoices are issued based on the milestones achieved or on a monthly basis, as outlined in the SOW.
- Payment terms are net 30 days from the date of the invoice unless otherwise specified in the contract.
Payment Methods:
- We accept payments via credit card through Stripe, bank transfers, and other methods as specified in the invoice.

Issue Resolution

Service Issues:
- If a client is not satisfied with the services provided, they should contact Relay within 10 business days of receiving the deliverable.
- Relay will address any issues promptly and work with the client to find a satisfactory resolution.
Refunds:
- Refunds for consulting services are not typically provided. However, in the case of a dispute, we will review the situation on a case-by-case basis to determine an appropriate resolution.

Contact Information

If you have any questions or concerns regarding our fulfillment policy, please contact us at: info@relayco.io